Can I return my order?

We do not accept returns for change of mind, incorrect sizing, colour preference, style preference, or buyer's remorse. Please choose carefully before placing your order and contact us if you require assistance selecting the right size or garment.

Your rights under the Australian Consumer Law remain unaffected.

Can I exchange an item?

We do not offer exchanges for change of mind or incorrect sizing.

If you believe you have received a faulty, damaged, or incorrect item, please contact us before returning your order so we can assess your claim.

Can I receive a refund?

Refunds are only provided where required under the Australian Consumer Law or where otherwise determined by Diwansons Collections in accordance with our policy.

Approved refunds will be processed to the original payment method after the returned item has been received and inspected.

How do I request a return, refund, or exchange?

You must contact us before returning any item.

Please submit your request via email or our website contact form and include:

• Your order number

• Proof of purchase

• A detailed description of the issue

• Clear photographs where applicable

Returns sent without prior authorisation may not be accepted.

What items are not eligible for change-of-mind returns?

The following items cannot be returned, refunded, or exchanged for change of mind:

• Sale, clearance, promotional, or discounted items

• Custom-made, made-to-order, altered, or personalised garments

• Bridal garments ordered specifically for a customer

• Jewellery, hair accessories, handbags, belts, scarves, and other accessories

• Gift cards

• Items that have been worn, washed, dry cleaned, altered, stained, scented, damaged, or otherwise used

• Items returned without original tags attached

• Items not returned in their original condition

What if my item is faulty, damaged, or incorrect?

Please inspect your order upon delivery.

If you believe your item is faulty, damaged, or incorrect, contact us as soon as possible and, where practical, within 7 days of receiving your order.

We will assess your claim and provide an appropriate remedy where required under the Australian Consumer Law.

Who pays for return shipping?

Where a return is approved under our store policy, customers are responsible for all return shipping costs.

If a return is required because a product does not meet the consumer guarantees under the Australian Consumer Law, reasonable return shipping costs will be covered where required by law.

Can I return an item if it doesn't fit?

No.

As we do not accept returns or exchanges for incorrect sizing, we strongly encourage customers to review our sizing information before purchasing. If you need assistance selecting the correct size, please contact our team before placing your order.

How long does it take to process an approved refund?

If a refund is approved, it will be processed to your original payment method after the returned item has been received and inspected.

Processing times may vary depending on your financial institution or payment provider.

What are my rights under the Australian Consumer Law?

Nothing in our policies excludes, restricts, or modifies your rights under the Australian Consumer Law.

If a product fails to meet the consumer guarantees, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.