RETURNS & EXCHANGES

Due to the nature of our bridal, formal, and occasion wear, we do not accept returns, refunds, or exchanges for change of mind, incorrect sizing, colour preference, style preference, or buyer's remorse.

Please choose carefully and review all product descriptions, sizing information, and measurements before placing your order. If you have any questions, we encourage you to contact us before purchasing.

RETURN REQUESTS

All requests for returns, refunds, or exchanges must be submitted to Diwansons Collections before any item is returned.

Please contact us via email or through our website contact form with your order number, proof of purchase, a detailed description of the issue, and clear photographs where applicable. Returns sent without prior authorisation may not be accepted and may be returned to the sender.

Please refer to our FAQs for the complete return process.

RETURN COSTS

Where a return is approved under our store policy, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

If a return is required because a product does not meet the consumer guarantees under the Australian Consumer Law, we will provide an appropriate remedy, including covering reasonable return costs where required by law.

AUSTRALIAN CONSUMER LAW

Nothing in our Returns Policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

If you believe your item is faulty, damaged, incorrect, or does not meet the consumer guarantees, please contact us as soon as possible so we can assess your claim and provide an appropriate remedy where required by law.

For information about excluded items, eligibility requirements, refunds, exchanges, and faulty goods, please refer to our FAQs.