Last Updated: 19 July 2026

Welcome to Diwansons Collections. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. General

Diwansons Collections is an Australian business based in New South Wales specialising in Indian bridal, formal, and occasion wear.

We reserve the right to update these Terms & Conditions at any time. Any changes will take effect once published on this website.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian and have the legal capacity to enter into a binding agreement.

3. Products

We make every reasonable effort to accurately display our products, colours, fabrics, and designs.

Many of our garments are handcrafted using traditional techniques. Minor variations in colour, embroidery, beadwork, embellishments, fabric texture, print placement, or measurements are natural characteristics of handmade products and are not considered defects.

Product images are provided for illustration purposes. Colours may vary slightly depending on your device or screen settings.

Product availability is subject to change without notice.

4. Pricing & Payment

All prices are displayed in Australian Dollars (AUD).

We reserve the right to correct pricing errors, update prices, or cancel orders affected by pricing inaccuracies.

Payment must be successfully authorised before an order is accepted.

5. Orders

Once your order has been placed, you will receive an order confirmation acknowledging receipt of your order.

We reserve the right to refuse, cancel, or limit any order where we reasonably believe there has been a pricing error, payment issue, suspected fraud, misuse of promotions, or any other legitimate business reason.

If payment has already been processed for a cancelled order, any applicable refund will be issued to the original payment method.

6. Shipping & Delivery

Delivery timeframes provided on our website are estimates only.

While we aim to dispatch orders promptly, we are not responsible for delays caused by couriers, weather events, customs processes, public holidays, or circumstances beyond our reasonable control.

Risk in the goods passes to you upon delivery to the nominated delivery address.

7. Returns, Refunds & Exchanges

Our Returns, Refunds & Exchanges Policy forms part of these Terms & Conditions.

Please refer to our Returns Policy and Frequently Asked Questions for complete details regarding eligibility, exclusions, and procedures.

Nothing in our Returns Policy limits your rights under the Australian Consumer Law.

8. Customer Responsibilities

Customers are responsible for ensuring that all information provided at checkout, including delivery address, contact details, and selected products, sizes, and colours, is accurate before completing their purchase.

Please choose carefully, as we do not accept returns, refunds, or exchanges for change of mind, incorrect sizing, colour preference, style preference, or buyer's remorse.

9. Intellectual Property

All content on this website, including text, photographs, graphics, logos, branding, product descriptions, images, videos, page layouts, and other materials, is owned by or licensed to Diwansons Collections and is protected by Australian intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit any website content without our prior written permission.

10. Acceptable Use

You agree not to:

• use our website for unlawful purposes;

• interfere with the security or operation of the website;

• introduce viruses, malicious code, or harmful software;

• copy, scrape, or reproduce website content without permission;

• attempt unauthorised access to our systems or customer accounts.

We reserve the right to suspend or restrict access where misuse is identified.

11. Limitation of Liability

To the fullest extent permitted by law, Diwansons Collections is not liable for any indirect, incidental, special, or consequential loss arising from the use of our website or the purchase of our products.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law.

Where permitted by law, our liability is limited to the remedies available under the Australian Consumer Law.

12. Privacy

Your personal information is collected, used, and stored in accordance with our Privacy Policy.

By using our website, you consent to the collection and handling of your personal information as described in that policy.

13. Third-Party Services

Our website may contain links to third-party websites or services, including payment providers and social media platforms.

We are not responsible for the content, privacy practices, or operation of third-party websites.

14. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes relating to these Terms & Conditions or your use of this website will be subject to the jurisdiction of the courts of New South Wales, unless otherwise required by the Australian Consumer Law.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact Diwansons Collections using our website contact form or by email.

We aim to respond to enquiries within a reasonable timeframe.