PRIVACY POLICY

Last Updated: 19 July 2026

Diwansons Collections is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

What Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name.

  • Billing and shipping addresses.

  • Email address.

  • Phone number.

  • Order and purchase history.

  • Account login details (if you create an account).

  • Information submitted through our contact form.

  • Newsletter subscription preferences.

  • Device information such as your IP address, browser type, and general website usage through cookies and similar technologies.

Payment information is processed securely by our payment providers. We do not store your complete credit or debit card details.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange payment and delivery.

  • Communicate with you regarding your purchases.

  • Respond to enquiries and customer support requests.

  • Manage your customer account.

  • Improve our website, products, and customer experience.

  • Detect and help prevent fraud or unauthorised transactions.

  • Comply with our legal obligations.

  • Send promotional emails where you have chosen to receive them.

Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send you information about new arrivals, promotions, special offers, and other updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic, and enhance your browsing experience.

Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only where necessary with trusted third parties who assist us in operating our business, including:

  • Squarespace for website hosting and eCommerce functionality.

  • Payment providers, including Squarespace Payments and PayPal.

  • Shipping and delivery providers.

  • Professional service providers where required to operate our business.

  • Government authorities or regulators where required by law.

These third parties are only provided with the information necessary to perform their services.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

While we use commercially reasonable security measures, no method of transmitting information over the internet or storing electronic data is completely secure. Accordingly, we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected by contacting us.

Where permitted by law, we may require you to verify your identity before processing your request.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

Third-Party Websites

Our website may contain links to third-party websites, including Instagram, Facebook, PayPal, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

The updated version will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us using our website contact form or by email.

We will respond to privacy enquiries within a reasonable timeframe in accordance with applicable Australian privacy laws.